These terms set out the basis on which {{REQUIRED_LEGAL_NAME}} (ABN {{REQUIRED_ABN}}), trading as Luxury Car Hire Melbourne ("Luxury Car Hire Melbourne", "we", "us" or "our"), hires vehicles to you. They apply to every booking unless we agree otherwise in writing, and they should be read alongside our Privacy Policy. This page is general information, not legal advice, and the final terms for your hire are those set out in the signed rental agreement you complete before collection or delivery.
1. Bookings and confirmation
A booking is only confirmed once we have accepted it and received any required deposit. Vehicle images and descriptions across this site are indicative only. The specific vehicle, model and specification are confirmed in your rental agreement and are subject to availability. If a booked vehicle becomes unavailable through circumstances beyond our control, we may offer a comparable alternative or a refund of amounts paid for that vehicle.
2. Driver eligibility
To drive a hired vehicle, each driver must:
- hold a full, current driver licence valid in Australia for the class of vehicle, and have held it for the minimum period we specify;
- meet our minimum age and driving-history requirements for the vehicle booked;
- present the licence and a second form of identification before collection; and
- be named and approved on the rental agreement. Only approved, named drivers may drive the vehicle.
We may decline a hire, or refuse to release a vehicle, if these requirements are not met or if a driver appears unfit to drive.
3. Security bond
A refundable security bond (also called a deposit or pre-authorisation) is required for every hire. The amount is set according to the vehicle and the hire, and is confirmed in your rental agreement. We may hold the bond as a pre-authorisation on a credit card in the driver's name. The bond, or the relevant part of it, may be applied against loss or costs you are responsible for under these terms, including the insurance excess, damage, fines, cleaning or late return. Any unused balance is released after the vehicle is returned and inspected, with the timing of release depending on your card provider.
4. Insurance and liability
The vehicle is provided with insurance cover, the terms of which are set out or referenced in your rental agreement. You are responsible for an excess in the event of damage, loss or a claim, up to the amount stated in that agreement. Cover may be reduced or void if the vehicle is used in breach of these terms, including where a driver is unlicensed or unapproved, affected by alcohol or drugs, drives recklessly, or drives on an unsealed or prohibited road, or where damage is not reported. Fines, tolls and infringements incurred during the hire are your responsibility.
5. Use of the vehicle
You agree to treat the vehicle with care and to use it only lawfully and as intended. Without our written consent, you must not:
- allow anyone other than an approved driver to drive it;
- use it for hire or reward, racing, track use, testing or towing;
- take it outside the area agreed in the rental agreement;
- smoke in it, or carry anything that damages or excessively soils it; or
- drive while affected by alcohol or any drug.
The vehicle must be returned in the condition it was supplied, with the agreed fuel or charge level.
6. Delivery, collection and return
Where we deliver and collect, times and locations are agreed in advance. Please allow a short window for handover and inspection. Late return may incur additional charges and may affect the next booking; if you expect to be delayed, contact us as soon as possible.
7. Cancellations and changes
Cancellation and amendment terms, including any non-refundable deposit and notice periods, are set out in your rental agreement or booking confirmation. As a general principle, the more notice you give, the more of any payment can be returned or moved to another date. Where we must cancel a booking for reasons beyond our control, we will offer an alternative or refund amounts paid for the affected hire.
8. Damage, breakdown and accidents
You must report any damage, breakdown, theft or accident to us as soon as it happens, and to police where required. Do not admit fault or authorise repairs without our agreement, and keep the vehicle secure. You may be responsible for costs arising from loss or damage during the hire, in line with the insurance and bond terms above.
9. Liability
Nothing in these terms excludes rights and guarantees you have under the Australian Consumer Law. To the extent permitted by law, our liability is limited to re-supplying the hire or paying the cost of doing so, and we are not liable for indirect or consequential loss. We are not responsible for personal property left in a vehicle.
10. Privacy
We handle your personal information in line with our Privacy Policy and the Australian Privacy Principles.
11. Governing law
These terms are governed by the laws of Victoria, Australia, and the courts of that state have jurisdiction.
12. Contact
Questions about these terms, or about a booking, can be sent through our enquiry form. Our business and contact details, including {{REQUIRED_LEGAL_NAME}}, ABN {{REQUIRED_ABN}}, {{REQUIRED_EMAIL}} and {{REQUIRED_PHONE}}, are confirmed on your rental agreement and booking correspondence. These terms were last updated on {{REQUIRED_EFFECTIVE_DATE}} and apply from that date.