This Privacy Policy explains how {{REQUIRED_LEGAL_NAME}} (ABN {{REQUIRED_ABN}}), trading as Luxury Car Hire Melbourne ("Luxury Car Hire Melbourne", "we", "us" or "our"), handles your personal information. We are committed to protecting your privacy and to handling your information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy sits alongside our Terms and Conditions.
The information we collect
We collect personal information you give us and information we need to provide our services, which may include:
- your name, phone number and email address;
- booking details such as dates, occasion, delivery address and the vehicle you are interested in;
- driver details required to hire a vehicle, such as licence information and date of birth, collected at or before hire;
- payment-related information needed to take a deposit or bond, processed through our payment provider; and
- messages and correspondence you send us.
We collect information directly from you, through our enquiry form, by phone or email, and in person at hire. Where you give us another person's details, please make sure they are aware of this policy.
How we use your information
We use personal information to:
- respond to enquiries and provide quotes;
- arrange, manage and complete a hire;
- verify identity and eligibility to drive;
- process deposits, bonds and payments;
- meet legal, insurance and safety obligations, including managing incidents, fines and claims; and
- improve our service and, where permitted, send you information you have asked for.
We will only use your information for direct marketing where you would reasonably expect it or you have consented, and every marketing message will offer a way to opt out.
Disclosure
We do not sell your personal information. We may share it with third parties who help us operate, such as insurers, payment processors, our customer and booking systems, and professional advisers, and with authorities where required by law, for example to transfer responsibility for a fine or toll. We require these parties to protect your information. We do not routinely disclose your information overseas; where a provider stores data outside Australia, we take reasonable steps to ensure it is handled consistently with the APPs.
Cookies and website analytics
Our website may use cookies and analytics tools to understand how the site is used and to improve it. You can set your browser to refuse cookies, though some parts of the site may not work as well. Analytics data is generally aggregated and does not identify you personally.
Storage and security
We take reasonable steps to protect your information from misuse, loss and unauthorised access, and to destroy or de-identify it when it is no longer needed and we are not required to keep it. No system is completely secure, so we cannot guarantee absolute security.
Accessing and correcting your information
You can ask to see the personal information we hold about you and to have it corrected if it is wrong. Contact us through our enquiry form and we will respond within a reasonable time. We may need to verify your identity first.
Complaints
If you are concerned about how we have handled your information, please contact us first so we can try to resolve it. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to this policy
We may update this policy from time to time, and the current version is always the one published here. This policy was last updated on {{REQUIRED_EFFECTIVE_DATE}} and applies from that date.
Contact
To ask about privacy or to reach us, use our enquiry form. Our contact details, including {{REQUIRED_EMAIL}} and {{REQUIRED_PHONE}}, are confirmed in our booking correspondence.